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Frequently Asked Questions

How do I place an order?

Once you have made a customer account, orders can be placed online, through our website, 24 hours a day, using our safe and secure checkout.

How can I check my order status?

You can easily check the status of your order by visiting our Order Status Page. To check the status, you will need to supply the invoice number, as well as be either logged in to your account, or supply your email address.

How do I place a custom order?

Custom orders can be placed by calling 800-320-8260, Monday-Friday 8:30am-4:30pm.

Are there minimum or maximum order amounts?

No, you can buy as much as you would like. Free shipping is offered on all orders $500 and up.

What is your return policy?

All sales are final. Golden State Mint may often re-purchase bullion items, but is not obligated to do so. These decisions will be made on a case-by-case basis. Prices are either locked in on the phone or judged by market price on the day received. This is not guaranteed, and is at the discretion of Golden State Mint. Shipping costs are non-refundable. In the event of there being an issue with the order, please email us or call 1-800-320-8260.

Can I cancel my order?

Orders cannot be cancelled. Once you have placed a bullion order with us, either over the telephone or through our website, you have entered into a binding and legally enforceable agreement to pay for your purchase of bullion items ordered.  All prices are locked-in, whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled.