Frequently Asked Questions

How long until I receive my order?

All orders (with the exception of MiniMintage items) will ship within 1-7 business days of receipt of cleared funds. You will be notified by email as soon as your package(s) ships. The email will include a tracking number(s), and from that point on you can follow the package’s location, progress, estimated delivery date, and shipping notifications. If you do not receive your shipment within 10 days after receiving the shipped email with the tracking number in it you should contact Golden State Mint.

How can I check my order status?

You can easily check the status of your order by visiting our Order Status Page. To check the status, you will need to supply the invoice number, as well as be either logged in to your account, or supply your email address. If you do not receive your shipment within 10 days after receiving the shipped email with the tracking number in it you should contact Golden State Mint.

How will the product be shipped to me?

Orders are shipped by either UPS, USPS or FedEx. When mailing valuable precious metals, discretion and protection is mandatory. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with custom-cut foam inserts to prevent the products from shifting during shipping. Our shipping labels, return address, and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.

Is there insurance on the shipment?

Golden State Mint fully insures all packages we ship. Signature confirmation is optional for delivery for your increased security. We are insured through Lloyds of London. Private insurance is best because a value is not attached to the contents of your package, so handlers are not aware of valuable items inside. However, we will not accept responsibility if you have left instructions with any delivery service/carriers to leave parcels un-attended for you without the need for a signature, or to leave the package with a third-party.

Does Golden State Mint ship internationally?

Yes, to selected countries. After creating your account when adding your address look for your country in the drop-down and then a list a states/provinces will become available in the State field drop-down.

Click here to see the list of countries.

Will I have to pay duties or taxes to receive my order?

All duties and taxes must be paid by the customer on delivery if required. Taxes and/or duties for your order may be required and are different by region. Please consult your local customs agents or authorities for information on duty and tax rates.

Will the Customs Forms have the value of my order listed?

We always declare the full value of the shipment on any customs form. There are no exceptions to this rule.

What if I ship via a forwarding service?

We do not support forwarding services. If orders are placed online with a freight forwarding address, all risk of loss for such orders is borne by you once GSM delivers your product to the freight forwarding service. Any problems incurred will be between you and the forwarding service and any insurance carried by GSM for your order will no longer apply once we deliver to the address of that forwarding service.

Can I pick my order up in person?

No, orders are not available to be picked up in person.